Thank you for purchasing an Astoria Espresso Coffee Machine!

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We stand behind the machines we sell! If you ever have any problems with the items or your espresso machine, we request that you contact your distributor FIRST so they can go through their normal procedure and support their customers.

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Conditions of Sale

• If not otherwise specified, all equipment purchased, carries a one-year defective parts warranty from the date of invoice. 

• Warranty is void if a suitable water filtration system is not used.  The maximum recommended water hardness is 80 PPM (8 French Degrees), proper filtration is required to be available at the time of installation; otherwise, warranty is voided.  ​​

• ​Warranty takes effect on the date of invoice.    

• Client is responsible for regular maintenance. 

• It is also the responsibility of the client to inspect freight at the time of delivery for any damage and specify it on the delivery notes.  Damage must be reported within 24 hours to RCW USA.  

• Shipping is FOB.  All sales are final, no returns or exchanges.

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We want to provide as much support as possible. However, there are exceptions that this warranty does not cover: Normal-wear parts: these include gaskets, filters, o-rings, grinder burrs, plastic hoppers and other moving parts, Any product that has been damaged as a result of accident, abuse, misuse, lack of reasonable and necessary *maintenance/cleaning, neglect, **installation, *mishandling, damage during shipment, line power surges or any external causes

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*refer to "Installation Guide" in warranty pack

**refer to manual that came with your machine or on www.astoriausaparts.com

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Warranty also excludes faults that occur through reasons unrelated to the machine itself (i.e. clogged drains or leaking water lines require local plumber/facilities manager, Shipping costs to ship product back to RCW USA for a return, exchange or service, and expedited shipping cost of parts)

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For warranty part orders:

Please email orders@rcwusa.us with the machine serial number and part number(s) for assistance.